Shipping & Order Processing
Shipping Policy
All orders are processed within 1 business day (excluding weekends and holidays), at which time production on your custom headboard begins. Due to the high volume of orders we receive, the production time on custom headboards takes 3-4 weeks in order to handcraft them to your exact specifications. Pre-built headboards will be shipped 3-5 business days after we receive your order. You will receive another notification when your order has shipped with tracking details. Please note that processing and production time are in addition to estimated delivery times. Postal service delays may extend the estimated times outlined above.
Shipping to Canada and the USA
Shipping of headboards and accessories is free to all Canadian provinces, with an estimated delivery time of 3-5 business days. Shipping of headboards and accessories to the continental USA is available at the flat rate of $99, with an estimated delivery time of 5-10 business days. Remote locations may be subject to additional fees, if necessary. Delivery of fabric samples is free and takes approximately 7-14 business days.
Shipping to Canadian territories is available at the flat rate of $99. Shipping to Alaska and Hawaii is available for an additional fee, please email info@edwardsheadboards.com for exact rates and delivery times to your location.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Edward’s Headboards is not responsible for these charges if they are applied and are your responsibility as the customer.
Due to the size of our custom bedding products, only fabric samples can be sent to PO boxes.
For international shipping quotes, please contact info@edwardsheadboards.com
In-store pickup
You can skip the shipping fees and receive a $75 discount with free local pickup at our workshop in Wheatley, Ontario. Please email us at info@edwardsheadboards.com for more information on local pickup and to receive your discount code.
Bulk & Custom Orders
Bulk orders for the hospitality industry, interior designers or home re-models may be subject to special discounts, please contact us at info@edwardsheadboards.com for more information. If you would like a custom headboard with materials not on our website, you can also email us at info@edwardsheadboards.com and we can meet with you for a free 1-on-1 consultation to provide pricing on the headboard you envisioned.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us at info@edwardsheadboards.com with your name and order number, and we will look into it for you.
